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Pink Poppy Flowers

Return, Refund & Cancellation Policy Last updated: February 18, 2026

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At OpsVantage Online, we strive for customer satisfaction while operating responsibly as an online retailer of physical dropshipped products, digital products, and affiliate promotions.

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Physical Products (Dropshipped Items) Physical items are fulfilled by third-party suppliers (e.g., via Modalyst or similar marketplaces). Due to this model:

  • Returns are accepted only for defective, damaged, incorrect, or non-delivered items within 7 days of receipt (supplier policy dependent; check individual product page).

  • Items must be unused, in original packaging with all tags/labels intact.

  • Process: Contact us at support@opsvantage.online within 7 days with order number, photos/proof of issue. We will coordinate with the supplier for inspection/replacement (preferred) or refund of purchase price (excluding shipping). You may not need to return the item if supplier approves defect claim.

  • No returns for change of mind, buyer error, or non-defective items.

  • Return shipping: Customer pays unless item is defective/wrong (we may reimburse or provide label guidance in approved cases).

  • Refunds: Issued to original payment method within 7–10 business days after supplier approval. Sale/clearance/final-sale items: No returns.

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Digital Products (e.g., Game Keys) Digital products are delivered instantly via email/code and are non-refundable once sent due to their immediate, non-revocable nature.

  • Exceptions (refund possible):

    • Code invalid/does not activate (report within 48 hours with proof/screenshot).

    • Delivery failure on our end.

  • No refunds for change of mind, incompatibility (region/account/platform), post-activation/use, or platform-side issues after delivery.

  • Verify compatibility before purchase.

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Affiliate Products & Landing Pages For products promoted via affiliate links/landing pages (e.g., from CJ, PartnerStack, Impulse, MyLeads):

  • We act solely as publisher/affiliate and do not sell these products directly.

  • Returns, refunds, cancellations handled entirely by the advertiser/merchant per their policies.

  • We provide no warranty, guarantee, or liability for third-party products/services. Contact the merchant directly for issues.

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Cancellations

  • Orders may be cancelled only before shipment/fulfillment (contact us immediately).

  • We reserve the right to cancel any order (e.g., pricing error, stock unavailability, fraud suspicion, or compliance issues) with full refund to original payment method.

  • International orders: Buyer responsible for customs/duties; no refunds for customs delays/seizures.

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General

  • Refunds processed to original payment method (RBI guidelines).

  • Processing time: 5–10 business days after approval.

  • Contact: support@opsvantage.online with order details/proof.

  • This policy complies with Consumer Protection (E-Commerce) Rules, 2020. We aim for fair resolutions but reserve rights to deny abusive claims.

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